Stumps Customer Comments
Here's what our customers have to say:
Beautiful Wedding Banner
Thank you Stumps Party Suppliers for the beautiful vinyl banner for my daughter's wedding! I LOVE IT!!!! I just opened it and I am so thrilled with the way it turned out...the colors are PERFECT! The banner is a surprise for my daughter - it will be hanging up at her wedding reception. I know that she (and my future son-in-law) will love it! She will cry! Thanks for doing a wonderful job...it was so easy and so affordable!
Favors arrived in 3 days!
I can't believe I ordered the photo albums and they were delivered to my classroom only three days later. That is incredible service. The quality of the Ashley Photo Album is wonderful and the imprinting was flawless. How can you top that? Thank you for making our prom experience that much easier... as well as exciting! :) I will be recommending your company to next year's prom organizer.
Awesome Class Reunion
Stumps Prom enabled me to have an awesome Class Reunion with all the items offered for our theme, Hollywood Nights. The reunion is one-of-a-kind. I invited the entire high school from 1936-1978 as the school closed in 1978... so we will have 42 classes represented and a classmate from the first class of 1936. Thank you for allowing me to create one last dream for many of my classmates who will remember this special night forever.
PS duPont High School - Wilmington, DE
I had a wonderful purchase experience. Customer service was prompt and gave the great suggestions for my needs.
Round Rock, TX
Pleasant and Helpful
I would just like to say thank you for the great job your business did with my order. I was kept well informed of what was happening with it, and I even called once to ask a couple questions and the person on the phone was very pleasant and helpful. Customer service is one thing a lot of business have forgotten. I am glad to see not everyone has. I will definitely recommend you to anyone who might need your services.
Everything got to me in a timely fashion. The people I talked to on the phone were more than helpful and explained everything very well. Will order from stumps again, made homecoming a lot less stressful because I did not have to worry about the decorations!
Everything was wonderful
Everything was wonderful and I definitely would use your company again when I am decorating for a party. Thank you!
New Customer Comment
We were very very happy with your services and delivery of our order. Be assured this will be the start of a long business relationship with you. Thank you.
I was very pleased with the representative's help, the product itself and the shipping was quicker than expected. Thank you very much for such a pleasant experience shopping online.
You made it easy!
Your website is easy to navigate, I found what I wanted, and you delivered it quickly. You made ie easy!
New Customer Comment
I just received my first shipment. It is FANTASTIC!!!!! It is just as I remembered it when I was in High School 30+ years ago. I can't tell you how much I appreciate all the help and great service I received from you. You helped make this wedding so much easier.
I have ordered many items from you over the years, while kids were in school. Now, with one in college and one getting married, I'm still looking to you for ideas amd problem solving. Thanks for providing such an outstanding service and for being so prompt.
This is the second year I have personally used you on a big project for Colfax High School, and there is nothing I would ask you to do different. You are prompt in your deliverys and when I need a question answered, you do so immediately! Thank you so much and hope do business with you in the future.
Website is great!
You website and everything was great, I really do not have any suggestions which is not normal for me. I have 5,000 employees and run fast food restaurants.
Lighthouse Point, FL
This is my first time dealing with your company. I am from a very small school, and I had unique needs. My phone representatives wee so kind and understanding. Your shipments came in at exactly the precise time, and your products are first class! Thank you so much for providing such professional and beautiful things to make good memories for kids!
Nice variety of theme party products
Stumps offers a nice variety of theme party products at a very reasonable price. I will remember Stumps for future party needs.
Pleased with everything.
We were pleased with everything. No complaining at all from us. We are very happy with and are glad that a friend gave us the website.
Satisfied for several years!
I have been ordering party supplies from Stumps for several years and have been very satisfied with the service. I have never had any problems with my orders.
Flowery Branch, GA
I am totally satisfied with Stumps Prom. I have ordered all of our items for prom from Stumps for a number of years and can't even imagine dealing with another company! Thank you very much.
New Customer Comment
The young lady that I spoke with was very patient, knowlegable and helpful throughout the whole process she made the experience a total success.
New Customer Comment
I just wanted to let someone know that everything was perfect this year with our prom stuff. The students were very happy and as usual I like doing business with your company. That's why I tell them they can only order from one catalog. Thank you again for your great service.
Two thumbs up!
You did a superb job of emailing to update me of the confirmations and answer any questions I had. Cannot complain of your service. Again, two thumbs goes to you!
I am very impressed. I had a question, and a response was e-mailed immediately. Everything was received in a timely manner. Thank you so much.
I don't know how you can top it! You even exceeded your own "time of delivery" estimates! All items arrived in lightning speed with my paying just the regular shipping and handling.
Great for a Party Planner!
Your web-site is very easy to use and you carry a wide selection of items - great for a party planner as that is my occupation.
I'll be back again to shop!
I can't think of a way. The customer service rep was wonderful. She helped me make the order quickly. In addition, the order arrived ahead of time and since I am always late, this took my anxiety level down significantly. Thank you. I will be back again to shop.
University Heights, OH
Better than competitors
I was very happy with the service I received for my order over the phone. I wish I could remember her name right now, but she was a delightful, courteous, and extremely helpful resource who made the experience the success it turned out to be. Unlike some of your other major competitors...ie: Anderson's - whose sales and customer support reps are rude, standoffish, and certainly NOT very helpful...your customer support reps seem to definitely know what customer service means and why it is the cornerstone of the relationship a business should maintain if it wishes to keep customers happy and coming back!
The website is easily searchable. The zoom option gives the buyer the ability to view up close. Detailed material description is very helpful.
I have orderd from you 6 or 7 times your staff has been great helping me order the right amount and getting the correct ordre # the packages arrived quickly with no damage can't think of a way to improve perfection please share this with your staff.
Grove City, OH
12 years of good service
I have been doing business with Stumps for 12 years - never a problem!
Experience was very good.
My experience was very good and professional and the salesperson was extremely kind.
100% Satisfide Every Time
I've been ordering from Stumps for about 10 years now and everytime has been so quick and easy!I really can't think of anything that needs improvement. I have been 100% satisfide every time...and I always get rave reviews on the materials I use for my trophy/contestant display for the Miss Lewis County Scholarship Pageant.
Great products and Customer Service
I think you are doing just fine. Great products and customer service. That's important to me.
I LOVE your catalog!
I am a middle school Student Council sponsor and we have several dance throughout the year. You have quality products and have GREAT service. My decorating committees and I LOVE your catalog! Thanks for being there.
Cerro Gordo, IL
I have always received my orders in a timely manner and complete as ordered. I have ordered from stumps for many years for several organizations and will continue to do so.
Experience was really great
My experience was really great. I made my purchase online, but had several questions regarding some of the products. All I had to do was call the 1-800 number and a customer service rep. helped me with everything I needed. The customer service rep. was extremely helpful and was able answer all of the questions that I had. Thanks for such a great experience!
De Pere, WI
I could not have been more pleased with my order. I got tons of 'brownie points' at work and everybody thought they were spectacular. I love it!!! and will most definitely be using us again.
Anxiously awaiting your catalog!
We will be anxiously awaiting your catalogs in January. We always prefer ordering from Stumps because you are so reliable and your employees who take our orders are so pleasant. Have a safe and happy holiday season.
Vinita High School
A Dream To Work With
Your staff is extremely well organized and polite - a dream to work with. Don't change a thing!
L. Van Sickle
Your staff was very helpful. I had a situation where the date of my son's halloween parade at school was changed and I needed the costume sooner. I was able to get it shipped via next day air and appreciate the quick response I received to my request. Great Job!! Thank you!!
It's always a pleasure to work with a company that is quick to respond to all ordering and has quality items.
Always A Good Experience
I just wanted you to know that I am very happy with my experiences with Stumps. I have been a junior sponsor for most of my 18 years here at Murfreesboro High School. I have ordered most of our prom supplies from your company, and I have never had a bad experience. Your staff makes it easy to order, and they are always very cheerful. In fact, the young lady who helped me tonight, Megan, was awesome. She had to go above and beyond to get my order compeleted, and she was so sweet.
Thank you for helping make our proms special.
Products Look Great In Person
I am happy to provide some additional feedback on my shopping with Stumps. I have used products from your company for years, for everything from beauty pageants Columns with Crowns to children’s theater (Volcano and Campfire Pit for Peter Pan) to grad night celebration Moonlight Tunnel, Venice & Paris for our ‘007 – The World is Not Enough). Your catalog is very user friendly, both on line and in book form. Unlike many catalogs, your products look the same in person as they do on line. The instructions are clear and all of the materials arrive on time and in good shape. I look forward to using your products for years to come.
Outstanding Service & Care
I would like to say thank you, for outstanding service. Anything I have ordered I recieved on time. Everything is packed with care and when I speek to Customer Service, they are very helpful.
Thank you again,
CD Cases A Huge Hit
A note to say 'THANK YOU' for a wonderful job on my personalized CD cases. They were a huge hit at my husband's surprise party. Also, kudos for working so efficiently to ensure I had them on time for my party. I've passed on your information to my family and friends. I will definitely use your service again.
Party Planning Made Easy
Thank you so much for my order and the catalog. I have reviewed your book over and over again trying to decide what to purchase. Our family is have a 50th birthday party. I was able to order everything we needed and it was simple. The website was very simple. I received several messages through email to inform me of my order. One item had to be back ordered, but the system informed me and the next day received my package. Thank you so much for your hard work and good service. Also, thank you for making our party easy to plan.
Shopping A Definate Pleasure
I am happy to say that your web site was very easy to use and the large variety of items available made shopping a definite pleasure. The checkout process was also simple and delivery for very fast and the item I ordered arrived safely and was just as described on your web page. I look forward to doing future shopping with you.
Excellent Quality - Extremely Pleased
I purchased a king's crown from your company. I received it in the time you stated and didn't realize it would be such excellent quality. I am extremely pleased! I plan to return for more purchases and tell all my friends and coworkers to shop with you.
Thank you again!
Pleasant and Extremely Helpful
You folks are great! Brian was very pleasant and extremely helpful for my 40th reunion cocktail napkins. Keep up the good work!
Easy Quote System
It was so easy to create a quote! I wish other companies would offer the quote system you offer.
All of my items arrived in plenty of time, and we had our event this past weekend. Everyone loved the monogrammed napkins and the banner! Thanks for an OUTSTANDING job!
Five Years of Service
Working with Stumps Prom has always been a breeze! I have utilized your services for various reasons over the past five years and have never experienced any problems. Your timely and efficient service has always helped to make a great event!
North Platee, NE
I was very happy with the quick delivery! We had a deadline to meet and you delivered faster than we anticipated!
New Customer Comment
I use Stumps for so many events - Prom Beauty Pageants, Children's Theatre, and Fundraisers. Just continue to offer the wide variety of themes. Thanks for offering so many themes!
San Andreas, CA
Appreicated Good Service
There are many places to go for Prom items and we chose Stumps because we always receive great service. The person who took my order was very helpful. As a high school advisor, I really appreciate good service.
Your products are always first-class and the ordering process is easy. I have always liked the availability of the products you have for decorating. I am very happy with my experience with Stumps Prom.
Montain View, AR
Experience Was Consistently Good
I purchased a large amount of prom decorations in 2005 and I was very pleased. My order was smaller this time around but the experience was consistently good! Thank you for prompt attention and care, even for a small order.
New Customer Comment
I wanted to Thank You for the beautifully customized printed
Prom sashes. They came out looking awesome!
I'm very pleased with the service and products.
West Hollywood, CA
Great First Experience
This was my first experience ordering and the representative I spoke with was very helpful during the placement of my order. Courtney explained what I needed to do so the order would be expedited immediately. I had a great experience.
San Dimas, CA
Your Customer Service representatives are the most pleasant people I have ever dealt with. My experienced ordering wit with your company was beyond delightful. I would certainly recommend you and use your company again.
Knowledgeable, Friendly, and Eager to Help
I spoke with three different customer service representatives and they were all knowledgeable, friendly, and eager to help. Thank you.
San Jose, CA
Complete and Accurate
The representative was very patient and helpful. I didn't have the order form in front of me, but she walked me through the entire process to make sure my order was complete and accurate.
Quick Shipping to Canada
Unbelievable service! My order was at my door in less than one week, and I live in Canada!
Houston, BC, Canada
I have ordered from other companies many times, but your service was the easiest and fastest I have ever seen. You suggested ordering extra napkins because I was unsure, and I appreciate that. Thanks for all of your help and having such a knowledgeable staff.
Johnson City, TX
Ordering is Effortless
My experience with Stumps has always been wonderful. This order was the first time I called in an order using a Purchase Order and it was effortless.
Eager to Help
This was my first order with Stumps and I will shop with you in the future! Stephanie was so great. She was so eager to help with my questions and even offered ideas for our theme!
Last Minute Order
Today I realized that I forgot to order some important last-minute Prom items. Your staff helped me expedite my order so I could have these items for Prom.
Pleased with Quick Shipping
This was my first year that I was in charge of our school's huge fundraiser. I needed a banner within a week and the representative I spoke with seemed very concerned about my event. Stumps made it happen for us and I am forever grateful!
I received my banner within a week and the representative I spoke with seemed very concerned about my event. Stumps made it happen for us and I am forever grateful!
Five Years Satisfied!
We have been ordering from your company for five years, and we will continue to do so. I have always been happy!
Looking Forward to More Purchases
The experience was wonderful & I look forward to more purchases from Stumps! Thank you for the prompt service I received. The quality of the product was more than I expected!
Great Quote System
I love the way you save the quote until I get the Purchase Order from the school and how quickly the orders are processed. Great job!
Top of the Line
Everything in your catalog looks like it is the top of the line. This is our first year to have a Post-Prom at our high school. Thank you for helping me get started.
The representative was absolutely amazing! It's great to have such a professional on the other end of the phone that is so confident and sweet too. It is so hard these days to get a good person on the phone.
Happy Local Customer
I am an events planner and was happy to find such a great line of products. The Customer Service was excellent too.
Happy to Find Flame Retardant Materials
I have Grad Night responsibilities for our High School and I was very happy that you offer flame retardant material. The website was also very helpful, but the free shipping was the real deal maker. Thanks so much.
Continue to be Loyal Customers
This is my first time to be on the prom decorating team. I just wanted to let you know how absolutely wonderful Christina was in helping me get started with my supplies. She made this adventure fun! We will continue to be loyal customers!
15 Years of Service
I have been a Prom Sponsor for 15 years and we always order our supplies from Stumps. We have never had a bad experience. The sales people are always very cheerful. The products are always top of the line.
Small School Trated Like First Class
We are a very small school and we always feel like we are treated first class even though our orders are small. Thanks again.
My experience with Stumps thus far has been spectacular! Each and every time I call the operators are very friendly and had answers for every question I had. Keep up the good work.
Happy with Products and Service
I have ordered from Stumps a number of times and each time have been treated well by friendly representatives. I have certainly been happy with the products too.
The person I spoke with was delightful. She was cherry, well informed, and fun! I am telling everyone about your products and the fabulous service I received.
I had a very positive experience. My representative was Courtney who was extremely courteous and helpful. She was particularly accommodating when I made a last minute change to my order.
Candles are Fabulous
Everything was perfect. From the moment I called with questions thought the processing of my order. It was all excellent. Your staff was more than helpful and the candles I received are fabulous.
Good Formula for Customer Service
Stumps has a good formula for customer service. I've dealt with your company for several years in my role as financial secretary of my high school. I've always found your representatives to be professional and helpful whether placing an order or checking the status. Keep up the good work.
Wonderful Job with Banner
The banner was perfect. I was amazed at how good it looked. Thank you so much, my parents are going to love it. I will definitely order from you again & tell everyone I know what a wonderful job you did. This was the first time ordering from your company and it will not be the last.
Nount Airy, GA
The process from beginning to end was superb in my opinion. I plan to order in the very near future. Thanks for everything.
Easy to Maneuver and Ordering is Simple
The website is easy to maneuver and ordering is simple. I found everything that I needed and was delighted at the low prices and variety of products. I'll definitely be ordering from you again.
Completely Satisfied with Effort
My representative stayed with me on the phone even when I had to put her on hold 3 times because I was in my office doing Sorority work. She looked to items that I needed and would work for my function. I'm COMPLETELY satisfied with the effort. Thanks to my new operator who booked this order!
Delighted with Products
I was just delighted in the products I found. I did not have the time to explore all of you site, but I am looking forward in the future.
New Baltimore, MI
Everything was Great
Everything was great. Customer service answered my product questions thoroughly and were quite helpful.
I am very pleased with the girl who took my order. She was very friendly and very helpful. I appreciated it very much. Thank you
Pleasant and Very Helpful
So far so good!!! Sherry in customer service was very pleasant and very helpful as well!!!! We will definitely be ordering again whenever we need something!!!
It was soooo easy to order. Why haven't I ordered online before??!!
Earned a long term customer!
I am writing this to let you know how pleased we are with the product and service you provided. We ordered invitations for my daughters 16th birthday party and though we thought we had checked everything, your staff caught a spelling error and CALLED us to confirm correcting it. Exceptional!
Then after emailing the delivery info and letting us know it would be here monday Oct 1st we actually received the invitations Friday Sept 31st, 3 days ahead of promised time! And lastly The invitation itself is of amazing quality, We are very pleased with it and very satisfied with the price/quality level!
Thank you Very much, you have earned a long term customer!