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Frequently Asked Questions

  • Can I make changes to or cancel my order?

    In order to keep costs to a minimum and pass along those savings to you with our low prices, our system is set up to automatically process your order as soon as it is placed. Therefore, we cannot make any changes or cancel your order after it has been submitted. Please verify all the information on the checkout page including your personalization, quantities, ship-to address, and special promotions prior to submitting your order. We apologize for any inconvenience and hope you understand our goal is to keep our costs low and processing times fast.

    Can I rush production?

    Unfortunately we are not able to rush production times or ship dates. If you need your items in a hurry you can upgrade your order to 2-day express or next day delivery. This will only shorten the amount of time the package is in transit after it leaves our facility, and will arrive to you quicker.

    Will I have to pay tax on my order?

    We will only add tax to your order if your order is shipped to Indiana, New Jersey or South Dakota. The tax will automatically be added to your order total during the checkout process. If your order is shipped to any other state, no tax will be charged.

    If your organization is exempt from your state's sales tax, please fax a properly completed sales tax exemption to 260-723-4431. Once received, we will remove sales tax from your order and/or mark your account as tax exempt.

    If you are not tax exempt in one of the 44 states that collects sales tax (Alaska, Delaware, Hawaii, Montana, New Hampshire, and Oregon do not have consumer-level sales taxes) you may be required by the state department of revenue to file and pay a use tax. For more information, please contact your state and/or local government.

    Do you accept international payments through PayPal?

    We accept PayPal payments from the US. We do not accept payments from other countries.

    Can I mail my order with a check?

    Yes, please download the order form and mail us your completed form with a check.

    Stumps Party
    One Party Place
    P.O. Box 305
    South Whitley, IN 46787-0305


    Can I get a price quote for my order?

    Yes. The process is simple. Add items to your cart as if you were placing an order, then go through the checkout process. Log in to your account or create a new account and choose Quote for your payment method. You will receive a quote order number that can be used to access, edit, and/or convert your quote into an order. The quote number is valid for 15 days.

    To convert your quote into an order, choose one of our three convenient options.

    OPTION 1 - Pay online with credit card:

    • Log in and go to My Account.
    • Under My Quotes, choose your quote order and reload your quote. This will put your order back into your shopping cart.
    • Simply check out again but enter your credit card as payment.

    OPTION 2 - Pay through fax or mail with a purchase order:

    • Fax or mail us a printout of your quote along with a signed purchase order.
    • Make sure you include your quote number, a signature from a principal or bookkeeper, and the correct order amount including appropriate shipping on your purchase order.
    • Our fax number is 1-260-723-4431 and our address is below.

    OPTION 3 - Pay through mail with a check:

    • Mail your quote with your check in full (including appropriate shipping).
    • Our mailing address is:
      Stumps Party
      P.O. Box 305
      South Whitley, IN 46787-0305

    • When using UPS or FedEx please use:
      Stumps Party
      101 East Carroll Road
      South Whitley, IN 46787
  • What are your shipping costs?

    We offer multiple shipping options. Please visit our Shipping Information page for details.

    When will I receive my order?

    Most orders with standard ground shipping will arrive approximately 5-7 business days after placing your order. We also offer expedited shipping for faster delivery. Personalized products require varying production times, so please add the number of production days listed in the product description to your shipping time.

    Do you ship internationally?

    Yes, we offer international shipping options. For information and costs for international shipping, please refer to our Shipping Information page.

    What is a Shipping Surcharge?

    Because some large items are shipped in over-sized packaging, these items have a shipping surcharge. The surcharge is in addition to the regular shipping and handling charges and the cost will be applied at checkout. The price will appear individually by each item and is included in the total for "Shipping and Handling". Surcharges vary by item.
  • What is your return policy?

    To ensure proper credit, fill out the return form and enclose it with the items you are returning. All merchandise must be returned within 45 days of receipt. Only unused items with unbroken seals and packaging may be returned. We will credit your original method of payment, excluding delivery charges. For returns originating outside of the U.S., please mark on the box "U.S."

    Products that cannot be returned include:
    • Personalized products that have been custom printed and/or cut.
    • Worn apparel such as hats, tiaras and costumes are prohibited by health regulations.
    • Food items are prohibited by health regulations.

    Should I return glassware that arrived broken?

    At Stumps Party we offer a variety of quality glassware styles at various price ranges. (We carefully handle and pack each glass to prevent possible breakage.) Sometimes breakage occurs due to the fragile nature of the product and freight handling. We include extra glass(es), free of charge, in each shipment to cover potential breakage.

    Please do not ship broken glassware back to our warehouse. Contact customer service if you do not receive the original number of glasses ordered due to breakage. We will replace the broken pieces or apply a credit for the broken glassware. E-mail us at csr@stumpsparty.com with specific details regarding broken glassware.

    How long will it take to receive my PayPal refund?

    PayPal refunds typically take 5-7 days from receipt of returned merchandise to process.
  • Will you donate to my non-profit event?

    We're sure you're planning a wonderful event. We would love to help, but we receive hundreds of donation requests every week and, unfortunately, cannot help everyone. We strive to keep our prices as low as possible so everyone can enjoy our products. Please take advantage of one of our current promotional offers shown at the bottom of our website for an additional savings. We do hope that your event is a huge success!

    Is your website secure?

     Stumps Party is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give us, processing your credit card information in a safe and responsible manner, and not sharing any information that has been given to us by you, our customers. We want you to feel confident when ordering from Stumps Party, and we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to e-mail us at csr@stumpsparty.com.

    What is your address?

    We are located in South Whitley, Indiana. Our mailing address is:

    Stumps Party
    One Party Place
    P.O. Box 305
    South Whitley, IN 46787

    Toll Free:


    Do you have a retail store location?

    Unfortunately we do not have any retail store locations. All orders are placed via the website, phone, mail or fax.

    How do I get a catalog?

    Find the best spirit supplies for team players and fans in a free Stumps Party catalog! Simply call 1-800-348-5084 or email csr@stumpsparty.com to request your free catalog.

    Where can I obtain a copy of your W-9 Form?

    Download and print a copy of our W-9 Form.