Home / FAQs

Frequently Asked Questions

  • ORDERING
  • SHIPPING
  • RETURNS
  • PRODUCTS
  • PERSONALIZATION
  • COMPANY

  • Ordering FAQs

    How do I get a copy of my invoice?

    It's easy to print a copy of your invoice. Simply access your Order Status and click the Print Order button to print or save a copy of your Invoice.

    You may access your Order Status in one of two ways:
    1. Login to your account and go to My Orders.
    2. Click here to enter your order number and billing verification - zip code (zip +4 if applicable), email address or phone number.

    Can I pay with a Purchase Order?

    Yes, we offer open accounts to schools and government entities upon request. Click here for more details and to apply for Open Account approval.

    Can I use more than one promo code?

    Unfortunately, you can only use one promo code per order. Offers and coupons cannot be combined.

    Can I get a price quote for my order?

    Yes, the process is simple. Click here for details.

    Can I change or cancel my order after it is placed?

    In order to keep costs to a minimum and pass along those savings to you with our low prices, our system is set up to automatically process your order as soon as it is placed. Therefore, we cannot make any changes or cancel your order after it has been submitted. Please verify all the information on the checkout page including your personalization, quantities, ship-to address, and special promotions prior to submitting your order. We apologize for any inconvenience and hope you understand our goal is to keep our costs low and processing times fast.

    Can I rush production times?

    Unfortunately, we are not able to rush production times or ship dates. If you need your items in a hurry, you can choose to upgrade your shipping to Express or Premium delivery. This will shorten the amount of time the package is in transit after it leaves our facility and will arrive to you quicker. Guaranteed delivery dates are listed in checkout for each item.

    Can I mail my order with a check?

    Yes, please download the Order Form and mail us your completed form with a check.

    Will I have to pay sales tax on my order?

    We will only add sales tax to your order if your order is shipped to Indiana, New Jersey or South Dakota. The tax will automatically be added to your order total during the checkout process. If your order is shipped to any other state, no tax will be charged.

    If your organization is exempt from your state's sales tax, please fax a properly completed sales tax exemption form to 260-723-4431. Once received, we will remove sales tax from your order and mark your account as tax exempt for future orders.

    If you are not tax exempt and your state collects sales tax, you may be required by the state department of revenue to file and pay a use tax. For more information, please contact your state and/or local government.

    Do you accept international payments through PayPal?

    We accept PayPal payments from the US only. We do not accept payments from other countries.​

  • Shipping FAQs

    What are your shipping costs?

    We offer multiple shipping options. Please visit our Shipping Information page for details.

    When will I receive my order?

    Most orders with standard ground shipping will arrive approximately 5-7 business days after placing your order. We also offer expedited shipping for faster delivery. Personalized products require varying production times, so please add the number of production days listed in the product description to your shipping time.

    Do you ship internationally?

    Yes, we offer international shipping options. For information and costs for international shipping, please refer to our Shipping Information page.

    What is a Shipping Surcharge?

    Because some large items are shipped in over-sized packaging, these items have a shipping surcharge. The surcharge is in addition to the regular shipping and handling charges and the cost will be applied at checkout. The price will appear individually by each item and is included in the total for "Shipping and Handling". Surcharges vary by item.

  • Returns FAQs

    What is your return policy?

    To ensure proper credit, fill out the return form and enclose it with the items you are returning. All merchandise must be returned within 45 days of receipt. Only unused items with unbroken seals and packaging may be returned. We will credit your original method of payment, excluding delivery charges. For returns originating outside of the U.S., please mark on the box "U.S."

    Products that cannot be returned include:
    • Personalized products that have been custom printed and/or cut.
    • Worn apparel such as hats, tiaras and costumes are prohibited by health regulations.
    • Food items are prohibited by health regulations.

    Should I return glassware that arrived broken?

    At Stumps Party we offer a variety of quality glassware styles at various price ranges. (We carefully handle and pack each glass to prevent possible breakage.) Sometimes breakage occurs due to the fragile nature of the product and freight handling. We include extra glass(es), free of charge, in each shipment to cover potential breakage.

    Please do not ship broken glassware back to our warehouse. Contact customer service if you do not receive the original number of glasses ordered due to breakage. We will replace the broken pieces or apply a credit for the broken glassware. E-mail us at csr@stumpsparty.com with specific details regarding broken glassware.

    How long will it take to receive my PayPal refund?

    PayPal refunds typically take 5-7 days from receipt of returned merchandise to process.

  • Product FAQs

    Which materials are flame retardant?

    We offer more than 40 flame retardant fabrics and materials in several different sizes. Click here to find flame retardant safety information for gossamer, poly vinyl and more.

    Is my item in stock?

    Stumps Party offers more than 30,000 products, so there will be instances when we are temporarily out of an item. If you order by phone, you can receive instant confirmation of up-to-the-minute stock availability from your Party Planner. When you place an order on our website, our system will inform you on each product page if the item you have ordered is out of stock and provide you with an expected ship date.

    What does "made to order" mean?

    This is an item we create especially for you. When you place an order, please allow for the stated production time. Unfortunately, we are not able to rush our production times or ship dates. Even if you choose not to personalize the item, production times remain the same.

    What are your minimums?

    On our website, each item description will state if there is a minimum or if you can purchase the items individually.

  • Personalization FAQs

    I’m having trouble uploading photos and/or personalizing – can you help?

    ​Need help with your photos or completing your personalization? Try Complete-It Design Help, Only $9.99 - $19.99*

    We can help you create the perfect, finished design for any product from your photos and text. 

    You Get:

    - A dedicated customer service rep who will help complete your product. 
    - A completed design in 24 to 48 hours. 
    - One email proof with one round of revisions.

    Here’s How It Works:

    - Contact customer service with the product name and number. Call 1-800-348-5084
    - Email your photos, copy and color requests to customer service.
    - We’ll send you a proof via email – just review!
    - Complete your order over the phone with your customer service rep. 

    *Prices vary based upon the number of photos and vary by product. Not available for all products. Call customer service for details.

    How much time does it take for imprinted items to arrive?

    Custom production times vary depending on the product, with most products shipping within 24 hours! Please consult the item description for more detailed information. If you use standard ground shipping, add an additional 2-5 business days to the production time for an approximate delivery date.

    How do I personalize my item?

    There is a Personalize button on the product pages where personalization is available. Simply click on that button and the tools to personalize your item will be provided in a pop up screen. You will be presented with all the options and choices available for that particular item.

    How do I submit a photo for an item? What are your photo requirements?

    When adding the item to your shopping cart you will be prompted to upload your photo. We accept these types of images: JPG, PNG, GIF and BMP. The quality of your product starts with your image and the production time for your product cannot start until an acceptable image has been received.

    Image Requirements

    • Cameras should be 5 mega pixels or higher.
    • Photo file should be between 1 and 8 MB.
    • We accept images with the following file types: JPG, PNG, GIF, and BMP.
    • When supplying files from your digital camera, send the original file size (or largest file size) to ensure your picture has the best possible print quality.
    • When using a scanner to send us a file of your photo, a resolution of 300 DPI (dots per inch) or higher is preferred.
    • Close-ups and high quality images with bright colors will produce the best results.
    • We will not do any photo retouching or color correction.
    • We cannot reproduce copyrighted, registered, trademarked, or professional photos and images (unless a copyright release is submitted with a photographer, studio or artist's signature).
    • We reserve the right to refuse any objectionable material. We will not reproduce materials that are deemed to be offensive or obscene.

    Troubleshooting

    • Has your image been forwarded via email? Every time an image is forwarded the size of the image is decreased. Example: An image forwarded using a widely used email provider is reduced 50% in size the very first time it is forwarded.
    • How do you get an electronic image from an old photo? Visit your local print shop or photo processing center and ask them to scan your photo and save it on a CD. We recommended that you request a minimum of 300 DPI. The large the file size the better.
    • How do you tell what your image's pixel width and height are? Open your image. Place your mouse pointer on the image and right click. Select properties. The pixel width and height can be found under dimensions.
    • How do you tell what file type your image is? Open your image. Place your mouse pointer on the image and right click. Select properties. The file type will be listed under type

    What designs do you offer for personalizing products?

    Stumps Party offers hundreds of design options for any theme or party! Click Personalize on any personalized product page to see our huge selection of imprint designs!

  • Company FAQs

    What is your address?

    ​Our mailing address is:

    Stumps Party
    One Party Place
    P.O. Box 305
    South Whitley, IN 46787 

    Phone: 800-348-5084 
    Fax: 260-723-6976

    Is your website secure?

    Stumps Party is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give us, processing your credit card information in a safe and responsible manner, and not sharing any information that has been given to us by you, our customers. We want you to feel confident when ordering from Stumps Party, and we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to e-mail us at csr@stumpsparty.com.

    Will you donate to my non-profit event?

    We're sure you're planning a wonderful event. We would love to help, but we receive hundreds of donation requests every week and, unfortunately, cannot help everyone. We strive to keep our prices as low as possible so everyone can enjoy our products. Please take advantage of one of our current promotional offers shown at the bottom of our website for an additional savings. We do hope that your event is a huge success!

    How do I get a catalog?

    Find the best prom and party supplies in a free Stumps Party catalog! Request your free catalog today.

    Where can I obtain a copy of your W-9 Form?

    Download and print a copy of our W-9 Form.

    Do you have a retail store location?

    Unfortunately we do not have any retail store locations. All orders are placed via the website, phone, mail or fax.