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It's easy to print a copy of your invoice. Simply access your Order Status and click the Print Order button to print or save a copy of your
You may access your Order Status in one of two ways:
1. Login to your account and go to My Orders.
2. Click here to enter your order number and billing verification - zip code (zip +4 if applicable), email address or phone number.
Yes, we offer open accounts to schools and government entities upon request. Click here for more details and to apply for Open Account approval.
Unfortunately, you can only use one promo code per order. Offers and coupons cannot be combined.
Yes, the process is simple. Click here for details.
In order to keep costs to a minimum and pass along those savings to you with our low prices, our system is set up to automatically process your order as soon as it is placed. Therefore, we cannot make any changes or cancel your order after it has been submitted. Please verify all the information on the checkout page including your personalization, quantities, ship-to address, and special promotions prior to submitting your order. We apologize for any inconvenience and hope you understand our goal is to keep our costs low and processing times fast.
Unfortunately, we are not able to rush production times or ship dates. If you need your items in a hurry, you can choose to upgrade your shipping to Express or Premium delivery. This will shorten the amount of time the package is in transit after it leaves our facility and will arrive to you quicker. Guaranteed delivery dates are listed in checkout for each item.
Yes, please download the Order Form and mail us your completed form with a check. Personal checks will be held for 7-10 business days while bank validates account.
We will only add sales tax to your order if your order is shipped to California, Iowa, Indiana, New Jersey, Pennsylvania, Connecticut, Oklahoma, Idaho, Kentucky, Wisconsin, Washington, Wyoming, North Dakota or South Dakota. The tax will automatically be added to
your order total during the checkout process. If your order is shipped to any other state, no tax will be charged.
If your organization is exempt from your state's sales tax, please fax a properly completed sales tax exemption form to 260-723-4431. Once received, we will remove sales tax from your order and mark your account as tax exempt for future orders.
If you are not tax exempt and your state collects sales tax, you may be required by the state department of revenue to file and pay a use tax. For more information, please contact your state and/or local government.
We accept PayPal payments from the US only. We do not accept payments from other countries.
We offer multiple shipping options. Please visit our Shipping Information page for details.
Most orders with standard ground shipping will arrive approximately 5-7 business days after placing your order. We also offer expedited shipping for faster delivery. Personalized products require varying production times, so please add the number of production days listed in the product description to your shipping time.
Yes, we offer international shipping options. For information and costs for international shipping, please refer to our Shipping Information page.
Because some large items are shipped in over-sized packaging, these items have a shipping surcharge. The surcharge is in addition to the regular shipping and handling charges and the cost will be applied at checkout. The price will appear individually by each item and is included in the total for "Shipping and Handling". Surcharges vary by item.
To ensure proper credit, fill out the return form and enclose it with the items you are returning. All merchandise must be returned within 45 days of receipt. Only unused items with unbroken seals and packaging may be returned. We will credit your original method of payment, excluding delivery charges. For returns originating outside of the U.S., please mark on the box "U.S."
Products that cannot be returned include:
At Stumps Party we offer a variety of quality glassware styles at various price ranges. (We carefully handle and pack each glass to prevent possible breakage.) Sometimes breakage occurs due to the fragile nature of the product and freight handling. We include extra glass(es), free of charge, in each shipment to cover potential breakage.
Please do not ship broken glassware back to our warehouse. Contact customer service if you do not receive the original number of glasses ordered due to breakage. We will replace the broken pieces or apply a credit for the broken glassware. E-mail us at email@example.com with specific details regarding broken glassware.
PayPal refunds typically take 5-7 days from receipt of returned merchandise to process.
We offer more than 40 flame retardant fabrics and materials in several different sizes. Click here to find flame retardant safety information for gossamer, poly vinyl and more.
Our Complete Guide to Decorating is a great resource for finding decorating ideas.
When adding the item to your shopping cart you will be prompted to upload your photo. We accept these types of images: JPG, PNG, GIF and BMP. The quality of your product starts with your image and the production time for your product cannot start until an acceptable image has been received.
Our mailing address is:
919 S. Harrison St.
Fort Wayne, IN 46802
Yes, we are very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us and not sharing any information you give us. Your payment information is very secure and we continue to be PCI DSS Level 1 certified. We want you to feel confident when ordering from Stumps Party, and we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to e-mail us at firstname.lastname@example.org.
At Stumps Party, your security is our number one concern. We are pleased to tell you about the measures we have taken to ensure your security. We have followed and surpassed all industry standards necessary for a secure site. We are a GeoTrust™ secure site. This means that all information sent to our site is encrypted and protected against disclosure to third parties.
Our servers use SSL (Secure Sockets Layer). This is an advanced technology that encrypts all of the information you send us (this includes all of your personal information such as your name, address, credit card number, etc.) so that it cannot be read as the information as it travels over the Internet. SSL works with Microsoft Internet Explorer, Google Chrome, Firefox and Safari. To ensure that you are accessing our secure server to place your order, look at the bottom of your browser. You should see a closed lock or unbroken key icon (depending on your browser). If you see either of these icons, then SSL is active.
A "cookie" is a small text file that your browser keeps on your hard disk, and is very common on the Internet. They are a way for Stumps Party to remember who you are. They also allow us to "remember" what you put in your shopping bag as you browse through our product selection. However, you can still browse our products and use many of our site features without cookies.
To place an order on Stumps Party, your browser does need to accept cookies. If you do not feel comfortable modifying your browser preference files, please feel free to e-mail us for assistance.
To enable cookies in your browser:
Fair Credit Billing Act
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you responsible for more than $50 of any unauthorized or fraudulent charges on your credit card. In the event of any unauthorized use of your credit card, you are required to notify your credit card provider in accordance with the agreement you have with them.
Please rest assured that shopping on Stumps Party is safe and secure! You'll find the experience fun, easy and quick.
Questions or Concerns
Attn: Customer Service
919 S. Harrison St.
Fort Wayne, IN 46802
Click here to download and print a copy of our W-9 Form.